A CRM system is designed to help businesses manage their interactions with contacts. By using a CRM system, companies can store and track contact information, such as contact details, transaction history, and communication records. This can help businesses to better understand their customers, identify sales opportunities, and improve customer satisfaction.
Uses of CRM system include.
Overall, a CRM system can help businesses to improve communication with customers, increase sales, improve customer service, better data analysis, and streamline internal processes to improve overall customer experience.